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Hi everyone! Today, I'm excited to give you a sneak peek into the Moveworks Customer Spolight with Gainsight and how they integrated their operations  with us to drive efficiency and automation. 🤖 Moveworks is an AI technology leader, uniting enterprise systems with a chat-based platform for instant information access, enhancing the workday.Their tech leadership are on the Cloud 100, Forbes AI 50, and AI breakthrough awards.  The reason behind choosing Gainsight: robust data model, total flexibility in product configuration, seamless integrations (including native ones like Snowflake), and incredible account support. Journey in automation and efficiency. In just 8 months, we've saved over 4,000 CSM hours through four impactful initiatives: 1️⃣ Call Note Summarization: Automated call note summaries with generative AI for easier reference. 2️⃣ Automated Emails: Streamlined email workflows with Gainsight's tools, saving time and reducing errors. 3️⃣ Deck Generation: Automated decks led t

This is the recording of inSpired webinar on Private vs Public Communities.Thank you @DannyPancratz and @Kenneth R for an enlightening and informative session.  Any further questions can be added to this thread below 👇🏻

When Sequoia looked to build a community, they wanted to combine the highlights of an in-person event with making the best customer experience possible.Through building out the Grove community, Sequoia’s seen some incredible results - helping customers get the answers they need quickly and getting the chance to learn from other HR leaders in the space. Watch the webinar here 👇  Please keep an eye on more upcoming webinars in our Customer Xpert Showcase! 

Autodesk, a powerhouse in diverse industries, including architecture, engineering, construction, and design, made significant waves in the realm of Saas solutions within their water portfolio. But with great power came a set of unique challenges, particularly concerning user onboarding, adoption, and customer retention. Here's the journey they embarked upon: 🌐 Introduction to Autodesk and Its Water Portfolio: Autodesk, has a wide product range that serves various industries. With a focus on their water product portfolio, including Saas solutions, their aim was to provide groundbreaking solutions in a competitive landscape. 🔑 Challenges and New Product Launches: They faced headwinds concerning user onboarding, adoption, and retention. This prompted them to launch new Saas products within their water portfolio. They started product launches in 2020 and 2021. 🛤️ Onboarding and User Journey: They believed that a seamless onboarding experience is key. Identifying user personas, setting c

In the old editor, we had the ability to easily add a button between blocks of text. Now, we have to create a text box. Add a button element. Then add another text box. This is very clunky, and makes formatting emails way more clunky.Demos:Adding button with old editor.Adding button with new editor. Is anyone else experiencing this? Is there a better way to do this that I’m missing?

So exited to see the great turnout on Tuesday for the Day in the Life of a Gainsight Enterprise CSM session! We had tons of great questions but one that I wish we had a bit more time to go deeper on was “How does Gainsight measure adoption?” There is absolutely a wrong way to do this. Any time you are asking a CSM or other user to either calculate or speculate on what the customer adoption is you are: 1. Leaving room for subjectivity 2. Leaving room for manual error 3. Taking away time they could be spending driving value with customers 4. Your health score will not be predictive.  At Gainsight this is all automated so I (as a CSM) do not have to take any manual action to get this insight. Our adoption health score is 50% adoption depth (how often are people logging into Gainsight) and 50% adoption breadth (are they using top sticky features). Trends using this data fire off CTAs when adoption depth declines with playbooks to take proactive action. Adoption is leading indicator to rene

Hello There!As a CS leader, you understand the importance of keeping your team in sync with their clients' needs and expectations. One way to achieve this is by ensuring that all communication with the client is documented and easily accessible.Gainsight's Journey Orchestrator feature now makes this even easier by logging emails sent through the platform into the timeline as an activity.But the real question is why exactly do we need to have emails logged to the timeline and how is this really helping? Here are key highlights on why this feature really excites and makes sense for the CS leaders: Increased Visibility and TransparencyWith all emails sent through Journey Orchestrator being logged in the timeline, CSMs can easily track the communication history with clients. This helps them stay on top of their clients' needs and be in sync with all the information their client is receiving. Improved collaboration and alignmentCSMs can quickly access the timeline to see what communicatio

Hello CS Leaders,Gainsight’s Success Snapshot empowers the CS team to create data driven and visually compelling presentations for customer meetings.However, it all starts with a simple evaluation of where you are and where CS leaders want to be with their scalable customer presentation strategy. Here are a few pointers that CS leaders look into on a regular basis to keep their outcomes paramount. Check recent customer presentationsGet your team to share the last few EBRs / customer meeting presentations. This will help you with all information and components the team is currently sharing with the customers. List out Need-To-Have Data points and metricsLook for all the data points in those decks to analyse and figure out which one of those should really be part of the presentation. List out all the key components and data that stand out and should be part of all the future presentations. Aid with presentation templatesOnce you have a raw deck in your mind, help the team by putting t