Product questions for all

Hi everyone! Today, I'm excited to give you a sneak peek into the Moveworks Customer Spolight with Gainsight and how they integrated their operations  with us to drive efficiency and automation. 🤖 Moveworks is an AI technology leader, uniting enterprise systems with a chat-based platform for instant information access, enhancing the workday.Their tech leadership are on the Cloud 100, Forbes AI 50, and AI breakthrough awards.  The reason behind choosing Gainsight: robust data model, total flexibility in product configuration, seamless integrations (including native ones like Snowflake), and incredible account support. Journey in automation and efficiency. In just 8 months, we've saved over 4,000 CSM hours through four impactful initiatives: 1️⃣ Call Note Summarization: Automated call note summaries with generative AI for easier reference. 2️⃣ Automated Emails: Streamlined email workflows with Gainsight's tools, saving time and reducing errors. 3️⃣ Deck Generation: Automated decks led t

This is the recording of inSpired webinar on Private vs Public Communities.Thank you @DannyPancratz and @Kenneth R for an enlightening and informative session.  Any further questions can be added to this thread below 👇🏻

When Sequoia looked to build a community, they wanted to combine the highlights of an in-person event with making the best customer experience possible.Through building out the Grove community, Sequoia’s seen some incredible results - helping customers get the answers they need quickly and getting the chance to learn from other HR leaders in the space. Watch the webinar here 👇  Please keep an eye on more upcoming webinars in our Customer Xpert Showcase! 

Autodesk, a powerhouse in diverse industries, including architecture, engineering, construction, and design, made significant waves in the realm of Saas solutions within their water portfolio. But with great power came a set of unique challenges, particularly concerning user onboarding, adoption, and customer retention. Here's the journey they embarked upon: 🌐 Introduction to Autodesk and Its Water Portfolio: Autodesk, has a wide product range that serves various industries. With a focus on their water product portfolio, including Saas solutions, their aim was to provide groundbreaking solutions in a competitive landscape. 🔑 Challenges and New Product Launches: They faced headwinds concerning user onboarding, adoption, and retention. This prompted them to launch new Saas products within their water portfolio. They started product launches in 2020 and 2021. 🛤️ Onboarding and User Journey: They believed that a seamless onboarding experience is key. Identifying user personas, setting c