The Empire & Customer Communities: Surprising Parallels in Customer Success At first glance, the Galactic Empire and customer success communities seem worlds apart, but both rely on structure, engagement, and advocacy.• Leadership & Structure: The Empire’s rigid control contrasts with successful communities, which balance structure and user autonomy.• Scaling Engagement: Stormtroopers enforce orders, while Community Champions drive engagement through empowerment, not force.• Infrastructure Matters: The Death Star’s single failure doomed it—strong communities need resilient, adaptable structures.• Advocacy = The Force: Just as the Force binds the galaxy, advocacy fuels communities, driving organic engagement and growth. The Empire failed because it relied on control, while thriving communities embrace collaboration, empowerment, and advocacy. May the Community be with you! 🚀
