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sudhanshu_sabharwal
sudhanshu_sabharwalSudhanshu Sabharwal
 
Trainings

Hi @YarivZur ,   Thanks for posting your query on the gainsight community. For the question you have asked, I understood that you have a custom attribute on the account and you are looking for loading the data into that field to all the existing account records in PX Accounts Explorer. So, one way is adding this in the code snippet and ingesting data into the PX system, the other way using via REST API’s. As you said there is no way to edit the records manually in PX, its absolutely true and you can’t do that from UI.   Now, what is the way you can achieve this? Gainsight PX provides you the ability of data loader, please refer to the below document.https://support.gainsight.com/PX/API/08Gainsight_PX_Data_Loader   I think this will be handy for your use case.   A small video recording that will assist you on achieving your ask   A quick video on how to configure your PX data loader. https://community.gainsight.com/px-discussions-22/px-data-loader-a-quick-how-to-use-video-36001   Let u

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sudhanshu_sabharwal
Anthony
New Participant check
AnthonyPioneer
 
Using user-groups for beta programsBest practise

Last week I interviewed Morgan Redwine, Manager of CS Strategy and Operations at Dealerware, to talk about how they approach customer engagement in a product-first way. Due to budget constraints they needed to do more with less human capital, and they did just that. Check out some of the metrics below that they were able to realize from this program:  • 75% decrease in Time to Value from 2021 to 2022 - customers realized value faster• 17% drop in customer effort from launch of survey in March of 2022 - customers find it easier to onboard• 92% of users in 2022 feel prepared to start using Dealerware after training. The other 8% were sent a follow-up email via PX to schedule additional training. • 100% retention rate YTD of customers who completed the Customer Effort Survey via PX If you’d like to get in touch with Morgan, add her on LinkedIn and send her a message, she is happy to connect! Also, the recording of the webinar can be found directly here:   

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sudhanshu_sabharwal
Anthony
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AnthonyPioneer
 
Use inSided Communities to boost event Registration
Use inSided Communities to boost event RegistrationBest practise

Happy Holidays!Pulse+ is Gainsight’s Customer Success industry and best practice training subscription. The curriculum focuses on foundational training and professional development for those that are new to the CSM role, as well as more tenured folks looking to accelerate their skills, and take on CS leadership roles. (And the content is product-agnostic, so anyone can benefit regardless of their tech stack!)This week, we launched a new aspiring CS Leader training and certificate series, to compliment our existing content for CSMs and Advanced CSMs. Now, Pulse+ includes three core learning paths, 3 final exams, and 3 certificates (plus hundreds of hours of optional CS thought leadership content). All of the content in Pulse+ is offered as self-paced on-demand elearning, with knowledge checks along the way to check for comprehension. You can also check out this video to see an overview of the Pulse+ training platform. We normally offer our all-inclusive membership for $900/year per pers

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Anthony
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Anthony
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AnthonyPioneer
 

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