How to Manage Communities
Share your tips & tricks with the community, inspire others
Recently active
Last week I interviewed Morgan Redwine, Manager of CS Strategy and Operations at Dealerware, to talk about how they approach customer engagement in a product-first way. Due to budget constraints they needed to do more with less human capital, and they did just that. Check out some of the metrics below that they were able to realize from this program: • 75% decrease in Time to Value from 2021 to 2022 - customers realized value faster• 17% drop in customer effort from launch of survey in March of 2022 - customers find it easier to onboard• 92% of users in 2022 feel prepared to start using Dealerware after training. The other 8% were sent a follow-up email via PX to schedule additional training. • 100% retention rate YTD of customers who completed the Customer Effort Survey via PX If you’d like to get in touch with Morgan, add her on LinkedIn and send her a message, she is happy to connect! Also, the recording of the webinar can be found directly here:
Happy Holidays!Pulse+ is Gainsight’s Customer Success industry and best practice training subscription. The curriculum focuses on foundational training and professional development for those that are new to the CSM role, as well as more tenured folks looking to accelerate their skills, and take on CS leadership roles. (And the content is product-agnostic, so anyone can benefit regardless of their tech stack!)This week, we launched a new aspiring CS Leader training and certificate series, to compliment our existing content for CSMs and Advanced CSMs. Now, Pulse+ includes three core learning paths, 3 final exams, and 3 certificates (plus hundreds of hours of optional CS thought leadership content). All of the content in Pulse+ is offered as self-paced on-demand elearning, with knowledge checks along the way to check for comprehension. You can also check out this video to see an overview of the Pulse+ training platform. We normally offer our all-inclusive membership for $900/year per pers
test article created
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.