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1 year ago

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121 Ideas

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JosephineNew Participant check

MyGlue – Dark mode support for technician viewNew

The current UI is hard to use in low-light settings — dark mode would be helpful. This applies to MyGlue.

Forum|Forum|5 months ago

TheodoreNew Participant check

MyGlue – Patch rollback visibility per clientNew

Rollback tracking needs to be clearer across environments. This applies to MyGlue.

Forum|Forum|5 months ago

RaphaelNew Participant check

MyGlue – Add per-client SLA trackingNew

Having SLA tracking tied to specific clients would improve accountability. This applies to MyGlue.

Forum|Forum|5 months ago

sudhanshu.sabharwalKnown Participant

Kaseya 365 Ops – Add per-client SLA trackingImplemented

Having SLA tracking tied to specific clients would improve accountability. This applies to Kaseya 365 Ops.

Forum|Forum|5 months ago

cctestCommunity Manager

Kaseya 365 Ops – Mobile UI enhancements for workflowsImplemented

The mobile interface needs better task navigation and resolution input. This applies to Kaseya 365 Ops.

Forum|Forum|5 months ago

nn_ssCommunity Manager

Kaseya 365 Ops – Role-based approvals for major changesImplemented

We need change approvals based on role and service impact. This applies to Kaseya 365 Ops.

Forum|Forum|5 months ago

sudhanshu.sabharwalKnown Participant

IT Glue – Enable MFA enrollment APIParked

Allow external systems to initiate MFA via API securely. This applies to IT Glue.

Forum|Forum|5 months ago

nn_ssCommunity Manager

IT Glue – Auto-sync asset tags with integrationsNot Implemented

It would help if tags from external asset managers synced automatically. This applies to IT Glue.

Forum|Forum|5 months ago

sudhanshu_sabharwalSudhanshu Sabharwal

IT Glue – Add version history for device configsImplemented

Version control on device configurations would help with audits. This applies to IT Glue.

Forum|Forum|5 months ago

nn_ssCommunity Manager

Sticky Kaseya 365 Ops – Dark mode support for technician viewNew

The current UI is hard to use in low-light settings — dark mode would be helpful. This applies to Kaseya 365 Ops.

Forum|Forum|5 months ago

sudhanshu_sabharwalSudhanshu Sabharwal

Kaseya 365 Ops – Real-time alert escalation rulesNew

Need escalations that route based on alert type and time of day. This applies to Kaseya 365 Ops.

Forum|Forum|5 months ago

sudhanshu_sabharwalSudhanshu Sabharwal

Slack and Teams notifications for high-priority alertsNew

Critical alerts should be pushed directly into our team communication channels so nothing gets missed.

Forum|Forum|5 months ago

sudhanshu_sabharwalSudhanshu Sabharwal

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Forum|Forum|5 months ago

sudhanshu_sabharwalSudhanshu Sabharwal

Add a removable dB-killer insertImplemented

Introducing our latest feature: the removable dB-killer insert. This innovative addition allows you to reduce noise levels seamlessly whenever necessary, enhancing your Customer Success environment. Easily install or remove the insert based on your specific needs for a quieter and more focused workspace. Join our community to explore the full advantages of this flexible solution!

Forum|Forum|8 months ago

sudhanshu_sabharwalSudhanshu Sabharwal

Offer a matte-black ceramic finish optionNew

We are excited to introduce a new matte-black ceramic finish option. This sophisticated finish provides enhanced durability, scratch resistance, and easy maintenance, making your Customer Success tools not only effective but visually appealing. Join our community discussions to learn more about the benefits and applications of this stylish choice. Elevate your strategies with Gainsight’s innovative offerings!

Forum|Forum|8 months ago

sudhanshu_sabharwalSudhanshu Sabharwal